Cutler dawson

That growth came from one simple focus: member-centric service. It grows because of exceptional member service. When joining Navy Federal, Dawson, who retired from the credit union on Jan. Dawson recalls that one of the first changes he made at Navy Federal was to offer risk-based pricing.

After a thirty-four-year career

At the time, many credit unions still offered one loan rate for all members. Risk-based pricing categorizes members of various credit scores, allowing lenders to price loans according to the estimated risk and safely make loans to more members who may not have access to reasonably priced credit otherwise. Navy Federal is experiencing above-peer membership growth at The tactics Navy Federal used to add those members and keep them coming back included significantly reducing call center wait times, increasing the number of branches from to , expanding to serve all branches of the armed services and veterans, and taking advantage of mobile banking early on.

Navy Federal also rotates employees to various departments so they obtain a wide swath of experiences and identify opportunities for professional development. Update your email preferences.