Claus moller biography

Sep 18, Quality. Most quality programmes and concepts are based on concrete and rational elements: systems, methods, physical products, etc. These elements are both valuable and relevant.

Claus moller p2

It has, however, been emphasised that an important shortcoming in many quality concepts and programmes is the fact that the importance of the human factor, the emotional aspects of quality, is underestimated. Even though most quality experts today recognise the importance of the human factor in the quality process, very few of them offer concrete methods for quality development within the human side of quality.

When he developed his quality concept it was unique in that it takes people as its starting point. The quality concept and the quality training programmes he developed:. The underlying principles and concepts address one of the key failures of e. ISO only helps an organisation certify whether the quality that is delivered is standardised — not whether the quality being delivered is actually good or bad!

The most important certification is success with the customers. The quality concept and the quality training programmes he developed: Focus precisely on the human factor in connection with the overall quality of work. Offer concrete methods to develop the human side of quality, i. Make the quality concept acceptable and easy to understand for everybody in the organisation.

Involve all employees in the quality process. Make quality development a natural and integral part of the day-to-day life and future of the organisation. Later on this week we will release the next instalment in the series, where Claus will be looking at quality standards.